Privacy Policy

1. Introduction

The Ketamine Association ("we," "our," or "us") is committed to protecting the privacy of our users, members, and visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By accessing or using our website and services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or membership
• Request information about ketamine therapy providers
• Enroll in educational courses or certification programs
• Subscribe to our newsletter or communications
• Submit a contact form or request support
• Apply for practitioner verification
• Participate in surveys or research studies

This information may include your name, email address, phone number, mailing address, professional credentials, medical license information, payment information, and any other information you choose to provide.

2.2 Health-Related Information

As a healthcare education platform, we may collect certain health-related information when you seek provider referrals or educational resources. This may include general information about conditions you are seeking treatment for. We treat this information with the highest level of confidentiality in accordance with applicable healthcare privacy laws.

2.3 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Device information (browser type, operating system, device identifiers)
• IP address and geographic location
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing membership applications and verifying practitioner credentials
• Connecting patients with verified ketamine therapy providers
• Delivering educational content and certification programs
• Sending administrative information, updates, and marketing communications
• Responding to your comments, questions, and requests
• Analyzing usage trends and improving user experience
• Protecting against fraudulent, unauthorized, or illegal activity
• Complying with legal obligations and enforcing our terms

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you have given us explicit consent to do so.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, hosting, and analytics. These providers are contractually obligated to protect your information.

4.3 Provider Directory

If you are a verified practitioner member, certain professional information (name, practice name, location, specialties) may be displayed in our public provider directory to help patients find care.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure with regular security audits
• Access controls and authentication requirements
• Regular security training for staff
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Types of cookies we use include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Restrict Processing: Request that we limit how we use your information

To exercise any of these rights, please contact us at privacy@ketamineassociation.org.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations. When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: